Privacy Policy

Last updated: October 3, 2026

Torqonx (“we,” “us,” or “our”) operates torqonx.com. This Privacy Policy explains what information we collect when you browse our website, contact us, create an account, place an order, or subscribe to updates, and how we use and protect that information.

Information We Collect

We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, account details, order information, messages sent through our contact forms, and marketing preferences.

When you use the website, we may also collect technical information such as your IP address, browser and device type, pages viewed, referring pages, cookie identifiers, approximate location, and information needed to detect fraud, secure the website, and troubleshoot performance.

How We Use Information

Process payments, orders, shipping, returns, refunds, and customer support requests.
Create and manage customer accounts and wish lists.
Respond to product, availability, delivery, and after-sales questions.
Operate, secure, improve, and measure our website and services.
Send newsletters or promotional updates when you have chosen to receive them.
Meet legal, tax, accounting, fraud-prevention, and recordkeeping obligations.

Payments and Service Providers

Payments are processed by third-party payment providers. We do not normally receive or store your complete payment-card details. We may share the information necessary to complete an order with payment processors, fraud-prevention providers, website hosting and analytics providers, email providers, warehouses, carriers, customs agents, professional advisers, and other service providers acting on our behalf.

We may also disclose information when required by law, to protect our customers or business, or as part of a business reorganization. We do not sell personal information for money.

Cookies

We use essential cookies to keep the store, cart, checkout, account, and security features working. With your consent where required, we may also use analytics or marketing cookies to understand site use and improve our services. You can control cookies through your browser settings, although blocking essential cookies may prevent parts of the store from working correctly.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described above. Order and transaction records may be kept longer where required for tax, accounting, warranty, fraud-prevention, dispute-resolution, or other legal obligations. Contact messages and account information are retained while needed to provide support or maintain your account.

International Transfers

Our service providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers and require providers to protect personal information in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your personal information, object to certain uses, or withdraw consent. You may also opt out of marketing messages at any time. Some information may be retained where required by law or needed to complete transactions and resolve disputes.

To make a privacy request, please use our Contact page. We may need to verify your identity before completing a request.

Security and Children

We use reasonable administrative and technical safeguards to protect personal information, but no online service can guarantee absolute security. Our website is not directed to children, and we do not knowingly collect personal information from children where parental consent is required by law.

Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change. The latest version will always be posted on this page with the updated date.

Contact Us

For privacy questions or requests, please contact Torqonx through our Contact page.