Refund and Returns Policy

Last updated: October 3, 2026

This policy explains how returns, exchanges, damaged-delivery claims, and refunds are handled for products purchased from Torqonx. Nothing in this policy limits any mandatory consumer rights available under the laws that apply to your purchase.

Return Request Window

You may request a return within 30 days after delivery. Before sending any product back, contact us through our Contact page and include your order number, the product you wish to return, and the reason for the request. Returns sent without authorization may be delayed or refused.

Return Eligibility

To qualify for a voluntary return, the product must be unused, unmodified, unregistered where applicable, and in resalable condition with its original packaging, manuals, keys, chargers, accessories, and other included items. Proof of purchase is required.

We cannot accept products that have been ridden, installed, altered, crashed, damaged after delivery, or returned with missing parts. Custom or special-order items and opened electrical components may be non-returnable except where required by law or where the item is defective.

Damaged or Incorrect Deliveries

Inspect the shipment as soon as it arrives. If the package or product is visibly damaged, incomplete, or incorrect, contact us within 48 hours of delivery and provide your order number, clear photos of the packaging and product, and a description of the issue. Keep all packaging until we confirm the next steps.

For verified shipping damage, defects, or fulfillment errors, Torqonx will provide an appropriate solution, which may include replacement parts, repair assistance, an exchange, or a refund, depending on the circumstances and applicable law.

Return Shipping

For non-defective or voluntary returns, the customer is responsible for return shipping, insurance, customs charges, and safe packaging. Original outbound shipping charges are non-refundable unless required by law. For verified defects, shipping damage, or an incorrect item, Torqonx will provide return instructions and determine the appropriate shipping arrangement.

Electric dirt bikes and lithium batteries require special handling. Do not ship a bike or battery until you have received written return instructions. You are responsible for using an authorized carrier and complying with all dangerous-goods and battery-transport requirements.

Inspection and Refunds

Returned products are inspected after arrival. If approved, the refund will be issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the credit.

If a return is incomplete, damaged, used, or materially different from its condition at delivery, we may refuse the return or reduce the refund to reflect the loss in value, where permitted by law. We will contact you before taking that action.

Exchanges and Cancellations

Exchange requests are subject to product availability. If an exchange is unavailable, we may offer a refund or another reasonable solution. To request an order cancellation, contact us as soon as possible. Orders that have entered processing or shipping may no longer be cancellable and may need to follow the return process.

How to Start a Request

Use our Contact page and include your order number, model, delivery date, reason for the request, and photos when relevant. We will reply with the return address and shipping instructions if the request is approved. Do not return products to the manufacturer or to an address found on a shipping label without our authorization.